Three guarantees of after-sales system

On a busy production line, every minute of downtime means an increase in costs and a delay in delivery. So when a device suddenly malfunctions, the most anxious thing is often not the problem itself, but the uncertain waiting - when will the engineer arrive? Do you have spare parts in stock? When can production resume?

As a national enterprise deeply engaged in machine tool manufacturing for 70 years, Jinling Machine Tool understands the pain points of its customers. To this end, we have established an efficient and reliable after-sales service system, taking practical actions with the "triple guarantee" to build a solid defense line for the stable operation of each production line.

2-hour professional response

Time is efficiency, fault diagnosis starts immediately

First level guarantee

Time is efficiency. From the moment we received the customer's repair report, Jinling's service clock had already started. Within 2 hours, professional engineers will intervene in the diagnosis as soon as possible through telephone or remote video connection. Based on years of accumulated fault databases and a deep understanding of equipment structures, over 80% of common problems can be remotely located and guided for repair, truly achieving the goal of "solving problems before starting" and minimizing initial downtime.

24-hour nationwide coverage

Efficient scheduling system combined with regional stationing

Second Guarantee

Of course, in the face of complex working conditions or emergency situations that require on-site handling, Jinling after-sales network also has the ability to arrive at the scene within 24 hours nationwide at the latest. Whether the customer is located in the old industrial area of Northeast China or the emerging industrial park of Southwest China, the efficient scheduling system combined with regional stationed stations ensures that every visit is fulfilled and problems are professionally resolved on site.

Spare parts are readily available

Maintain dynamic and sufficient inventory to avoid secondary waiting

the third layer of protection

In many after-sales maintenance, "waiting for parts" is often the most helpless delay. But Jinling has already solved this problem - for the entire series of main models, key components and high-frequency vulnerable parts are maintained in dynamic and sufficient inventory. Once the replacement requirement is confirmed, the spare parts will be immediately released from the warehouse, truly achieving "one person, one piece", avoiding secondary waiting, significantly shortening the overall repair cycle, and snatching back valuable production time for customers.

goodservice

It is to make customers feel that the service does not exist

Good service is nothing more than allowing customers to focus on production without any worries. As Zhang Junyu, General Manager of Jinling Precision Machinery Division, said, "Through continuous technological improvement and manufacturing process upgrades, the actual operational failure rate of our equipment has now been reduced to a very low level." Therefore, sufficient spare parts reserves and efficient after-sales teams are more of a hidden "safety net" in the customer's production process, providing them with a sense of peace of mind rather than frequent remedies. Looking ahead to the future, Jinling Machine Tool will continue to be based on high-quality products, extend its efficient service system, safeguard every trust with professionalism, and win the long-term trust of more customers with strength.